1Bike

How do I return my order?

If you change your mind about your purchase, you have 30 days to return it for a refund, an exchange, or a credit note.

All products must be unused, in resalable condition, and returned in their original packaging with all tags still attached.

To make a return, you must first log into your account and request a return:

  • Go to your account and select My returns.
  • Click the Request a new return button.
  • Select the order you wish to return.
  • Indicate the reason for your return. A return number and instructions will then be provided.
  • Select the item(s), condition, and preferred resolution (refund, exchange, or credit).
  • Add additional comments if necessary.
  • Click Submit request.

Once your request has been submitted, please follow the provided instructions to complete the return.